I aim to ship out orders within 1-3 working days of receiving your payment. If in the unlikely event I am unable to meet this deadline, I will contact you to let you know why.
UK orders will be sent via Royal Mail First Class and normally take between 1-2 business days to arrive once shipped.
Orders from outside of the UK will be sent via Royal Mail International Standard Delivery. Please note that this is a non-trackable service. If you would prefer to upgrade to a trackable service this can be selected at check-out for an additional fee.
Customs & Export Taxes
If you're purchasing from outside the EU, you may be liable for customs / import charges. All import fees and charges are the responsibility of the customer and Beehive Yarns are not responsible for delays if your package is held in Customs.
I want you to be happy with your yarn however if you are not completely satisfied with your purchase please contact me as soon as possible, and within 14 days of purchase, via the contact form here.
All returned yarn must returned in its original condition to qualify for refund or exchange. The buyer is liable for return shipping costs.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfil your order
- For legal reasons (like paying taxes)