Shipping policy

I aim to despatch orders within 2-3 working days of receiving your payment. 

Preorders and dyed-to-order yarns will take 2-3 weeks for me to dye before they are shipped, unless specified otherwise in the product listing (for example yarn box preorders). These items are clearly marked in the product listings.

If you purchase a pre-order/dyed-to-order item in the same order as an in-stock item, both will ship together when the preorder is ready for dispatch.

UK orders will be sent via Royal Mail Tracked 48 and normally take between 2-3 business days to arrive once shipped. A tracking reference will be provided via email when your parcel is shipped.

International (non UK) parcels will be sent by Royal Mail International Tracked service. A tracking reference will be provided via email when your parcel is shipped.

International (non UK) large letters (small items only) can be sent either via Royal Mail International Standard Delivery (a non-trackable, non-insured service) or by Royal Mail International Tracked service. Please note that if you opt for a non-insured service I am unable to refund your order in the event it goes missing.

Please allow 2 weeks (UK) or 4 weeks (everywhere else) before contacting me about missing orders, at which point Royal Mail deem the order to be missing.

Shipping prices are reviewed regularly in line with the Royal Mail pricing structure.